Privacy Policy

1. Introduction

Oxglow Analytics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Educational institution
• Payment information
• Project details and requirements
• Any other information you choose to provide

Automatically Collected Information

When you access our services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Access times and dates
• Pages viewed
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Communicate with you about your projects, updates, and promotional materials
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share your information when you give us explicit permission to do so.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Cloud storage providers
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Project-related information may be retained for record-keeping and quality assurance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at thesis@oxglow.org.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure your information receives adequate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: